Privacy Policy

1. Introduction

Tunas ("we", "us", "our") is an AI integration consulting service based at No. 14, Jalan Hang Tuah, 75300 Melaka, Malaysia. We are committed to handling the personal information of everyone who contacts us or uses our services with care and discretion.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have in relation to it. It applies to information collected through our website at {{DOMAIN}} and through direct contact with us.

We operate in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. If you have questions about this policy or about how we handle your data, please contact us at privacy@{{DOMAIN}}.

2. What Data We Collect

We collect the following types of personal data:

• Contact information: Name, email address, and phone number when you submit our contact form or email us directly.
• Enquiry details: The content of messages you send us through the contact form or by email.
• Website usage data: Anonymous information about how visitors use our website, collected through cookies (if analytics cookies are accepted). This includes pages visited, time spent on pages, and general geographic location at city level.
• Communication records: Records of correspondence between you and Tunas, including emails and session notes.

We collect data through the following means:

• The contact form on our website
• Direct email correspondence
• In-person or online consulting sessions
• Cookies and website analytics (with your consent)

Legal basis for processing: We process your data on the basis of your consent (for marketing and analytics), on the basis of contract performance (when you engage our services), and on the basis of our legitimate interest in responding to enquiries and improving our services.

Data retention: Contact form submissions and general enquiries are retained for up to 24 months. Client session records are retained for up to 36 months following the end of an engagement. Website analytics data is retained for up to 14 months.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• Responding to enquiries and providing information about our services
• Delivering consulting services you have engaged us for
• Sending post-session written summaries and follow-up notes
• Improving the quality and relevance of our services
• Maintaining records as required for business purposes

Third-party sharing: We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with service providers who help us operate our website (such as hosting providers), under appropriate data processing agreements. We will disclose personal data if required to do so by law or in response to a lawful request from Malaysian authorities.

Marketing communications: We do not send unsolicited marketing emails. If you enquire about our services, we may follow up once regarding your enquiry. We will not add you to any mailing list without your explicit agreement.

4. How We Protect Your Data

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure. These include:

• HTTPS encryption for all web-based communications
• Access to client records limited to team members directly involved in the engagement
• Password-protected storage for all digital records
• Regular review of data held and deletion of data no longer needed

In the event of a data breach that is likely to affect your rights and interests, we will notify you and the relevant authorities in accordance with the requirements of the Malaysian PDPA 2010.

5. Cookies

Our website uses cookies for essential functionality and, with your consent, for analytics purposes. Essential cookies cannot be disabled as they are necessary for the site to function. Optional cookies (including analytics) are only set after you accept them through the cookie consent notice on our homepage.

For full details on the cookies we use and how to manage your preferences, please see our Cookie Policy.

6. Your Rights

Under the Malaysian Personal Data Protection Act 2010, you have the following rights regarding your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: You may request that we correct any inaccurate or incomplete data.
• Right to withdraw consent: Where we rely on your consent to process data, you may withdraw that consent at any time.
• Right to object: You may object to the processing of your data for certain purposes.
• Right to erasure: You may request that we delete your personal data, subject to any legal retention obligations.

To exercise any of these rights, contact us at privacy@{{DOMAIN}}. We will respond within 21 days. If you are dissatisfied with how we handle your request, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).

7. Links to Other Websites

Our website may contain links to third-party websites, including the AI tools we may reference or recommend. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

8. Children's Privacy

Our services are intended for business owners and are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have received data from a person under 18, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website following any changes constitutes your acceptance of the revised policy.

10. Contact Us

For any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact: